Debt Collection Agent

Job Description

Duties & Responsibilities :

Responsibilities:

Contacting Debtors: Initiate outbound calls to debtors, utilizing effective communication techniques to negotiate payment arrangements and resolve outstanding debts.
Documentation and Reporting: Maintain accurate records of all interactions with debtors, updating payment statuses and documenting agreements. Provide detailed reports to management on collection activities and outcomes.
Compliance: Adhere strictly to all relevant laws and regulations governing debt collection practices, ensuring ethical conduct and protecting the rights of debtors.
Customer Service: Handle inquiries and concerns from debtors with professionalism and empathy, striving to provide solutions that align with both their needs and our objectives.
Target Achievement: Meet and exceed collection targets and KPIs, demonstrating consistent performance and contributing to the overall success of the team.

Desired Experience & Qualification :

Your two years of outbound debt collections experience have honed your skills in negotiation, communication, and problem-solving. You understand the intricacies of debt recovery and excel in navigating challenging situations with finesse.
Proven Track Record: Your track record of success speaks volumes. You’ve consistently met and exceeded targets, demonstrating your ability to drive results and deliver exceptional performance.

Industry Knowledge: Your deep understanding of debt collection laws and regulations sets you apart. You approach each interaction with compliance and integrity, ensuring a positive experience for both our clients and debtors.