Compliance Operations Officer Customer on Boarding – SSCOOCB

Job Description

Duties & Responsibilities :

Main job function :

To accurately check and approve the onboarding of customers for all branches taking into consideration FICA and onboarding requirements as required by the Banks documented policies and procedures. To provide excellent service to branches and Customers.

Key performance area

To review and approve customer account opening documentation and capture on COB.

Ensure that all information captured on COB matches the source documents.

Ensure that correct and clear documents are scanned on COB prior to approval.

Ensures that all information is capture accurately on the Bank’s Operating Systems.

FICA policies and procedures is strictly enforced.

Ensures Watch list check is conducted and clear.

Ensures that turnaround times are adhered to when approving Accounts on COB

Mobile Banking

To review and approve digital banking profiles when required.

To review and approve the linking of transactional banking accounts.

To review and approve a change of password.

To review and approve device linking.

To review and approve customer linking.

To contact customers to conduct verification checks.

Administration

Address / assist Branch FICA queries

Attends to ad hoc administration requirements as and when required.

Desired Experience & Qualification :

Qualifications

Matric

Certificate in banking or similar

Preferred experience

At least 3 years banking experience

Excellent understating of FICA

Microsoft Office 365

Knowledge of the Banks Operating Systems

Knowledge of Banks Policies and Procedures