How to Update Your Contact Details for the R350 Grant

Have you changed your contact information or mobile number since you initially applied for the R350 grant? If so, here’s how you can update your details for the SASSA Social Relief of Distress (SRD) grant to ensure you continue receiving your financial assistance each month.

Updating Your Phone Number with SASSA

If you’ve recently acquired a new phone number or SIM card since your original SRD R350 application, it’s essential to update your contact information. This ensures that SASSA can notify you about your grant status effectively.

What is SASSA?

SASSA, the South African Social Security Agency, is responsible for distributing social grants to eligible citizens, including older individuals, persons with disabilities, and children in need.

Steps to Change Your Cell Phone Number for the SRD R350 Grant

If you need to change your phone number, here’s what you should do:

Contact SASSA: Call 0800 601 011 and select the option for changing your number.
Email SASSA: Alternatively, you can email them at grantenquiries@sassa.gov.za.
Make sure you use your own mobile number when updating, as you cannot register someone else’s number.

Locating Your Application ID

If you’re unsure of your application ID, you can find it on the SRD website:

Visit the SRD website.

Click on the yellow bar for application status.
Enter your ID number and the cell phone number you used during your application. Ensure your details are correct, particularly your ID number and the phone number linked to your application.
Click “Submit.” Your application ID will appear on the first line of the results.
Online Phone Number Update
You can also update your phone number online, which is more convenient than visiting a SASSA office. Simply access the official SASSA website, log in using your South African ID and other personal details, and navigate to the section where you can update your information.

How Are SASSA SRD Grants Disbursed?

SASSA grants can be paid in several ways: through bank accounts, SASSA cards, Post Offices, or CashSend. Payments will be directed to the bank account you provided in your application, so it’s crucial to ensure your banking details are accurate and updated if they change.

You will receive all communications from SASSA through the mobile number you provided during your application.

Retailers for Grant Collection

You can also collect your grant at various retailers, including Shoprite, Boxer, Pick n Pay, Checkers, Usave, and Spar.

Is the Post Office Still Distributing SRD Grants?

Unfortunately, the Post Office payout system is no longer available.

Types of SASSA Grants

In addition to the R350 SRD grant, SASSA manages other grants, including those for children, older persons, and individuals with disabilities.

SASSA Appeals Process

If your SASSA application was rejected, you have the opportunity to appeal within 90 days of receiving your denial. Various reasons can lead to a rejection, so it’s essential to understand the specific issues related to your application.

Updating Your Banking Details

If you need to change your banking information for your SASSA SRD grant, it’s crucial to do so promptly. Since grants are re-approved monthly, ensuring that your banking details are correct is vital for timely payments. The account must be in your name, as funds cannot be deposited into someone else’s account.

Frequently Asked Questions About the SRD Grant

Can I apply for the SRD Grant if I am employed part-time?

No, the SRD Grant is intended for individuals who are unemployed and not receiving any other income or social grants.

Can I receive the SRD Grant if I am a student?

No, the SRD Grant is not available to students who are receiving financial aid or bursaries. This is confirmed on the SASSA SRD website.
How long does it take to receive a response after submitting an application?

The review process may take some time and can vary based on the number of applications received. Regularly check for updates and ensure your ID number and phone number are correct.

Can I reapply for the SRD Grant if my application was rejected?

Yes, you can reapply after a rejection, but it’s important to review the reasons for the denial and address any issues before submitting a new application.