Job Description
Your key responsibilities will include, but is not limited to:
in assisting customers to ensure effective performance of the water and wastewater treatment products supplied.
aggregate customer issues and collate the most commonly raised issues in order to create / develop response strategy.
needs clarification, consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyse complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
sustainable relationships with customers, to leverage in growing the Water Care business.
Job Objectives / Duties:
customer problems leveraging your technical know-how in water treatment. Clarify by asking the customer questions and establishing what the customer presumes his / her ideal situation when the problem is resolved. If unsure, note the customer issues and revert to the customer after engaging with a water/effluent treatment/product specialist to ensure a suitable solution / offering.
the information gathered from the customer to enable the technical support team to assist in developing the solution for the customer.
the value-added solutions / offering when giving a customer an offer. i.e., giving less priority to traded solutions.
the company’s intellectual property/trade secrets for margin/value extraction on customer offerings.
priorities the specialty solutions, i.e., not commoditised solutions, when giving the customers offers to ensure business competitiveness and sustainability.
the budget (volumes, sales and gross profit and the margins) opposite the business strategy. Device activities that will enable meeting the budget.
a sales strategy that will ensure budget targets are met (volume, sales, gross profit, and margins).
a steady pipeline of business development opportunities are closed off.
Requirements:
Degree / National Diploma / B. Tech (Water Treatment or Chemical qualification)
V Operator Licence (Non-Negotiable)
5 years’ experience (Water treatment chemicals / products / solutions sales or technical services)
and Wastewater Operator Supervisor experience (advantage).
EE Disclaimer
Kindly note that all positions will be filled in accordance with the company’s Employment Equity plan. We also encourage people with disabilities to apply.
Application Unsuccessful disclaimer
Should you not receive feedback on your application with us within a period of 2 weeks of submission, you may consider your application as being unsuccessful. Please keep an eye on our website and other career sites for future opportunities that may arise.