Outbound Collections Team Leader
Job Description
Duties & Responsibilities :
Ability to work under pressure
• Aptitude in decision-making and problem-solving • Customer Centric
• Proficient in MS Office packages, especially Word and Excel
• Proven ability to meet targets and deadlines
• Strong leadership and coaching skills
• Strong written and verbal communication skills
• Taking accountability and responsibilit
Desired Experience & Qualification :
Minimum Matric qualification is mandatory.
• Tertiary qualification or course in management is an advantage.
• At least 5 years’ experience in a debt collection call center with minimum 2 years leadership experience as a Team Leader/ Team Manager/ Supervisor.
• Experience with handling IR procedures and performance improvement processes.
• Knowledge of reporting platform.
• Understanding of the POPIA Regulations
• Understanding of Debi check process
English