Hotel Reservationist

Job Description

Duties & Responsibilities :

RESPONSIBILITIES

Greet guests over the phone in a friendly, courteous manner (within 3 rings).
Identify guest/group reservations needs by asking open ended questions and determine appropriate room types and maximize room rate.
Dealing with incoming enquiries regarding accommodation availability, room types, rates, etc. within the required turnaround time.
Process all reservation requests, changes and cancellations received by phone and email.
Upsell and enrol guests to The Hotel Group Membership
Explain special rate and cancellation policies
Verify and record reservation information accurately
Work with reception to allocate rooms accordingly
Send quotations and follow up on unconfirmed reservations and payments
Post payments to guest bookings
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Work with Sales team on group bookings and special requests
Site Visit with clients
OTA extranet response and management

Desired Experience & Qualification :

REQUIREMENTS

Previous experience as a hotel reservationist
Microsoft office experience
PMS experience (preferably MEWS)
Telesales experiences within in the hotel environment
Excellent verbal, written and telephone etiquette skills
Team player
Takes initiative