Assistant Store Manager- Crossroads Plaza

Job Description

Duties & Responsibilities :

Job Purpose:

To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group’s labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Desired Experience & Qualification :

Education and Experience Requirements:

Essential: Grade 12 (Maths 50% and English 50%)
Essential: Relevant Retail/Business Management qualification (External applicants)
Desirable: Degree in Relevant Retail/Business Management
Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

Understanding and application of financial management principles
Retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of people management
Knowledge of competency based interviewing
Numeracy skills
Results and target driven
Planning and organising skills
Problem-solving skills
Strong customer orientation
Good communication skills
Computer literacy

Essential Competencies

Following instructions and procedures
Planning and Organising
Delivering Results and Meeting Customer Expectations
Working with people
Analysing
Leading and Supervising
Entrepreneurial and Commercial Thinking
Coping with Pressures and Setbacks