Duties & Responsibilities
A highly strategic & forward-thinking Senior Media Consultant is sought by a provider of Creative, Media and Finance software solutions to join its talented team. You will be expected to fulfil and uphold the company values of personalized, high-quality service by finding solutions to problems that users and team members alike experience. Consultation, training, and engagement with key client stakeholders happen both in person and remotely, using different communication mediums. Applicants will require a solid understanding of how Media Planning and Buying systems work; have experience with digital platforms, Advertising and/or the Media industries; be able to plan and report on Media activity and have strong Consulting experience with the ability to lead complex client discussions. You must also be proficient with Jira, Excel, Outlook and PowerPoint.
Manage client project deliverables.
Provide remote and onsite consultation.
Conduct workshops to understand the fit of products to client needs.
Write documentation on gaps identified in the product.
Work with Media Platforms to build integrations with products using API technology.
Work closely with the Product Owner to ensure accuracy of design and development.
Demonstrate the product in showcase sessions to client users.
Test and report back on any bugs identified in the product.
Conduct training sessions on the product with confidence and calmness.
Conduct User Acceptance Testing and sign off on completion of product changes.
Stick to project deadlines and budgets.
Stay current with product roadmap, changes and updates.
Work within KPA’s provided for department, contributing both upwards (within the business) and downwards (Development of team).
Adhere to standard company and departmental processes and procedures.
A good understanding of how Media Planning and Buying systems work.
Experience with digital media platforms and the ability to plan and report on Media activity.
Strong Consulting experience and the ability to lead complex client discussions.
Familiarity with the Advertising and /or Media industry.
Background with software applications [Administrator, training or acting as a super user in agency].
Ability to speak and write clearly and accurately, must be able to talk about technology in simple terms.
Knowledge of Customer Service principles and practices.
Strong administrative skills and ability to use systems such as Excel, Jira, Outlook and PowerPoint without training.
An understanding of financial concepts and Bookkeeping processes or a background in working on or supporting financial systems such as Pastel, Accpac, QuickBooks, Sage, SAP, Xero or any of the Microsoft Dynamics ERP packages.
Tertiary qualifications or online courses [Accounting, Information Technology and or Marketing].
SQL knowledge or any other database knowledge.
Technical capability and a natural aptitude for systems.
A logical thinker and problem-solving mindset with analytical skills.
Able to work and function well under pressure and multi-task effectively.
Ability to work independently and deliver on time.
Strong sense of accountability and taking ownership to drive required results.
Good interpersonal skills and a willingness to co-operate with others and work as a team.
Strategic approach and able to voice innovative ideas to improve how we operate as a team.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.