Call Centre Agent – Optimed

Job Description

Duties :

Answer incoming calls promptly and professionally, addressing customer inquiries, concerns and requests.

· Make outbound calls to follow up on customer issues, provide updates, and gather feedback.

· Identify customer needs and concerns, actively listen to their issues and provide appropriate solutions and assistance.

· Accurately enter and update customer information, inquiries, and interactions in the database or CRM system.

· Maintain thorough documentation of customer interactions, including notes, actions taken, and follow-up requirements.

· Develop a comprehensive understanding of the company’s products, services, policies, and procedures.

· Stay updated on product/service features, promotions, and updates to effectively address customer inquiries and concerns.

· Adhere to quality standards and performance metrics, including call handling time, customer satisfaction ratings, and resolution rates.

Requirements :

· Grade 12

· Minimum 1 – 2 years’ call centre experience

· Sales background or qualification will be an advantage

· Proficient in using computer systems,

· Excellent communication skills, both written and verbal,