Senior WMS Analyst

Job Description

Duties :

Define business requirements for WMS software upgrade deployments, software upgrades, and system configuration

· Implement and provide WMS support across applicable facilities.

· Conduct WMS setup and account modifications, training for maintenance, setup for new clients, and upgrades to current clients

· Recommend and manage system changes, including new concepts and system improvement changes.

· Create training documents and resources for system users.

· Where required – develop testing scenarios, conduct systems tests, identify discrepancies, troubleshoot solutions, and provide resolutions.

· Work with warehouse staff on WMS configurations and stock reconciliations

· Assist all departments and other onsite business partners with WMS requests.

· Documents and enforce SOP and best practices, keep training manuals and related documentation updated and available for local use.

· Support all WMS related integrations with different systems.

· Respond to calls, email, and personal requests for technical support.

· Managing and coordinating various projects

Requirements :

· Grade 12

· BSc in Computer Science or equivalent

· Minimum 5 years relevant experience

· Experience as a Super User in one or more WMS (Warehouse Management Systems) preferred

· Understanding of WMS, order management applications, and database systems