IT Service Desk Intern (Electronic Laboratory Services Pty Ltd)

Job Description

Duties & Responsibilities :

• Checks all allocated tasks to determine workflow for the day
• Executes tasks in order of importance as indicated by the supervisor
• Captures progress and completion report so that supervisor can update status to management
• Provides basic instruction on the usage of hardware and software to system users
• Continuously checks for new tasks on Meditech and assesses the level of attention required for attending to new tasks.
• Prioritises new tasks logged based on urgency and level of attention and allocates and routes resources to ensure appropriate attention and optimal use of resources.
• Follows up on existing and outstanding tasks to ensure successful completion and upon completion signing off on the system.
• Accept technical support emails and calls to the IT Department and log.
• Forward technical support issues that cannot be addressed by the Service Desk to the appropriate
group.
• Troubleshoot and resolve end-user hardware, operating system, and software-related problems, basic network and server access problems for end-users, and issues with WAN, VLAN, firewall, VPN, etc. Remotely from the service desk.
• Assists the Service desk team in delivering technology support, deployment of new equipment, software installations, collecting of the equipment, inventory, and printer issues.

Desired Experience & Qualification :

Qualifications:

Grade 12
Relevant IT Certificate/IT Diploma

Experience:

1-2 years of IT experience (Service Desk experience will be advantageous).

Package & Remuneration :

Entry Level