Team Leader (Sales Contact Centre – MUST have ISP experience) – Roodepoort

Job Description

Duties & Responsibilities :

Responsibilities:

Input into Operational Planning
Productivity and target management
Sales operations
People Management
Desired Experience & Qualification
Knowledge

·In-depth understanding of sales strategies and techniques as well as contact centre operations and processes.

· Understanding of key performance indicators (KPIs) relevant to contact centre operations.

·Strong leadership skills to guide and motivate the sales team.

·Ability to set performance objectives and monitor team progress.

·Experience in managing non-performance and implementing improvement plans.

·Knowledge of disciplinary actions and grievance resolution processes.

· Skill in analysing contact centre data to optimise processes, shifts and conversion rates.

·Experience in preparing and delivering performance reports and presentations

Education:

·Minimum 3-year relevant qualification (Sales, marketing)

·Fluent in English

Experience

· Minimum 5 years’ sales contact centre experience, with 2 or more years’ experience in a supervisory or team leader position. ISP experience is preferable.

· Proven track record in meeting and exceeding sales targets