Client Service Consultant

Job Description

Duties & Responsibilities :

Our Client, Debtbusters a division of IDM has an opportunity for a Client Service Consultant.

Who is IDM?

Serving clients from a division of IDM, DebtBusters make an impact on the lives of South Africans, committed to providing the best service to those in need with our Taylor-made financial solutions. The work we do and the way we do it make a real, lasting difference to the lives of those we reach. As an award-winning industry leader in financial advice and solutions, IDM is positioned to operate in a largely underserved market and will continue to grow. We have big plans for our future, and that could include you!

The people who thrive here genuinely care about making a difference, are self-motivated and driven, creative thinkers and collaborators, and are hungry to learn and grow. If you’re keen to gain diverse work experience and personal and professional growth within a supportive and vibrant culture, then send your application through! We can’t wait to hear from you.

Responsibilities:

Resolving client queries dealing with:
Debt counselling
Additional financial services/products
The National Credit Act
Short/non-payment queries
Payment and debit order queries
Balances
Credit reports
Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times
Educating and referring clients to the Company’s self-service client portal

Requirements:

1 year of Client Service/Call Centre Experience
Diploma/Degree in the Financial Services Industry advantageous
Excellent Communications skills verbal and written
Computer Literate
Excellent Problem-solving skills
Empathy and customer understanding
Calm under pressure
Positive attitude
Favorable Credit and Criminal records
Lives the IDM Values

Benefits:

Competitive salary and benefits package
Opportunity to work with a talented team of professionals
Chance to make a real difference in the lives of our clients
Opportunity to grow and develop your career
Access to bursaries to further your studies
Short courses to advance your career within IDM
Medical & Retirement Annuity Benefits and more
Half a day off for your birthday
Company Transportation is provided when applicable

Desired Experience & Qualification :

see Duties & Responsibilities