Customer Service Representative

Job Description

Duties & Responsibilities :

Our client, a leading Manufacturing concern in Durban, situated close to Mount Edgecombe, is currently seeking a talented Customer Service Representative to join their team.
Core Purpose of the Job: As a Customer Service Representative (CSR), you’ll play a pivotal role in exceeding customer expectations and ensuring seamless operations.

Key Performance Areas:

Timely completion of quotes with adherence to quoting standards
Accurate management of customer information
Utilization of the Cerm system for data maintenance
Liaison with production and dispatch to monitor job progress and delivery schedules
Efficient handling of customer queries
Provides valuable support to the sales team
Acts as a liaison between production, sales representatives, and customers

Qualifications / Experience:

Tertiary qualification in a relevant field
Technical proficiency with 2-3 years of experience in the labels/packaging manufacturing industry
Intermediate computer skills

Behaviors & Attributes:

Self-managed with meticulous attention to detail
Thrives in a fast-paced, deadline-driven environment
Excellent communication and organizational skills
Results-driven with a strong focus on performance and achievement
Collaborative team player

Desired Experience & Qualification :

Technical, manufacturing, label, packaging