Store Manager

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Job Description

Minimum Requirements:

Matric qualification
Minimum of 10 years of retail management experience
Proficiency in computer skills
Excellent interpersonal skills
Ability to thrive in a high-pressure environment
Passion for both people and retail
Strong customer service orientation
Flexibility and adaptability to diverse customer needs
Exceptional written and verbal communication skills
Natural ability to motivate and develop teams
Valid Driver’s License and access to own vehicle

Duties & Responsibilities:

Manage and lead the store effectively to ensure smooth day-to-day operations
Maintain sales and costs within budgetary guidelines
Control gross profit by managing shrinkage effectively
Support the annual budget process
Increase customer count through effective management strategies
Address and resolve customer complaints promptly
Ensure timely and accurate handling of deliveries
Provide leadership and guidance to store staff
Maintain optimal stock levels and manage the ordering process
Conduct perpetual stock taking to ensure accuracy
Uphold store security measures at all times