Workshop Manager-Eastrand

Job Description

Duties & Responsibilities :

Our Client in the Commercial Automotive Industry is looking for a Workshop Manager to join their company in the East Rand area.

Requirements:

Matric
Diesel Trade Test
Duties and Responsibilities:
Workshop management – Manage and plan the daily operations of the workshop, working with and
acting on deviations. Leading and motivating the workshop and service staff and Services Salesman
personnel.
Set routines for daily planning and follow up meetings on WIP and Parts
Carry out regular meetings with staff
Verify there is an efficient flow of authorized work in the workshop, ensuring quality and
documentation
Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness
and tidiness within the workshop
Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and
calibration
Monitor and handle deviations, initiate proper actions and escalations
Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of
the business
Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure
service exchange and warranty parts procedures are adhered to
Manage the workshop facilities and HSE together with Safety Officer
Create working time schedules for work shifts
Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors
Workshop customer relations – Develop and manage customer relationships ensuring that customer
needs are met and services are developed to meet the future needs of the customer.
Build and maintain the right level of relationships with customer representatives.
Monitor the processing of complaints and process major or complicated complaints
Assist workshop personnel and customers regarding technical issues.
Participate in meetings with Key customers when required
Workshop Service solution sales – Increase service solutions sales by developing, maintaining and
communicating the services portfolio and solutions according to customer needs.
Market and communicate services solutions to existing and potential customers
Coordinate and follow up of the Services Salesman activities if required by the reporting line
Enable a team based approach ensuring open and effective communication within the workshop to
achieve common business objectives
Monitor the workshop’s pricing and discounts to ensure that they meet the established level
Cooperate with other local and distributor departments to develop, maintain and communicate the
services strategy, portfolio and solutions
Follow up workshop results – Develop the workshop business by following up budget, results,
operational targets and taking measures in order, to achieve set targets.
Manage and analyze the workshop’s running costs and expenditure budget
Regularly follow up service business and financial results
Set, monitor, maintain and follow up KPI:s
Work with and handle applicable licenses for the workshop operations, monitor possible
developments
Analyze current standards to identify and present opportunities for improvement of the workshop
Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals
Oversee all Internal, Warranty, and on site workshop and Staff

Package & Remuneration

R35 000 – R40 000 – Monthly plus Medical Aid + Provident Fund + Fuel + Travel Allowance