Steps to Take if Your SRD Grant Application Is Rejected Despite Eligibility
Have you received a denial for your SRD grant application, despite believing you meet the qualifications?
Thankfully, there’s a process to appeal these rejections.
Being turned down for your SRD grant application can be disheartening, particularly when you’re confident that you fulfill all the eligibility criteria. Several factors could contribute to the denial of your application, such as:
Incorrect or Missing Information:
Double-check that all details you provided, including your ID number, banking information, and contact details, are accurate and complete.
System Errors: Technical glitches can occasionally result in incorrect denials.
Eligibility Mismatch: While you may think you qualify, there might be discrepancies in how the system assessed your eligibility.
If you believe your SRD grant application was unjustly denied, you have the right to appeal the decision. The South African Social Security Agency (SASSA)
provides guidance for this process:
SASSA recommends that applicants select the “lodging an appeal” option and navigate to the “DSD appeals” section of their website.
Here’s How to Submit Your SRD Grant Appeal:
Visit the ITSAA Website.
Enter Your Identification Number.
Input the Cell Phone Number You Used During the Application.
Click “Send Pin.”
After receiving the pin, enter it and click “Submit.”
Select the month you are appealing for.
Use the drop-down menu to choose the reason for your appeal from the available options.
Click “Submit” to finalize your appeal.
Be sure to clearly explain why you believe your application was denied in error, and provide compelling evidence to back up your claims.
The appeal process can take some time, so it’s important to be patient and follow up if you don’t receive a response within the anticipated timeframe. After submitting your SRD appeal, you can track its progress by performing a SASSA status check.
How to Check Your R370 SASSA Grant Appeal Status:
Visit the SASSA Appeals Website to get updates on your appeal status.
Enter your ID number.
Input your telephone number.
Track your appeal.
You can also call the SASSA Call Centre at 0800 601 011 for assistance.
Feedback on your appeal from the Independent Tribunal for Social Assistance typically takes between 60 and 90 days.
English