Outbound Debt Collection Team Leader

Job Description

Desired Experience & Qualification :

Minimum Matric qualification is mandatory.
Tertiary qualification or course in management is an advantage.
At least 5 years’ experience in a debt collection call center with a minimum of 2 years leadership experience as a Team Leader/Team Manager/Supervisor.
Experience with handling IR procedures and performance improvement processes.
Knowledge of reporting platforms.
Understanding of the POPIA Regulations.
Understanding of the Debi check process.
Competencies & Skills
Ability to work under pressure.
Aptitude in decision-making and problem-solving.
Customer-centric mindset.
Proficient in MS Office packages, especially Word and Excel.
Proven ability to meet targets and deadlines.
Strong leadership and coaching skills.
Strong written and verbal communication skills.
Taking accountability and responsibility.