IT Desktop Support Technician (AA/EE)

Job Description

Desired Experience & Qualification :

EDUCATION & EXPERIENCE

B-Degree in Information Technology/Systems
At least Microsoft MTA (Desktop roadmap) certification or MCSA certification (current certification)
Minimum of 3 years of working on a Help Desk or a Desktop Support as a Technician.
Proven track record of successfully working on Service Desk Support Systems.
Strong understanding of hardware, software, networking and infrastructure principles is required along with knowledge of telephony and web principles.
Outstanding communication skills to team and clients.
Knowledge of (ITIL) and service management to deliver outstanding customer services and satisfaction.
Strong customer service orientation, good written and oral communication skills, keen attention to detail with strategic and holistic mindset, self-motivated and directed.
Ability to facilitate one-to-one and group training sessions.
Ability to work in a fast-paced and changing environment, and manage user expectations and potential risks.

TECHNICAL COMPETENCIES :

Solid technical knowledge in specific functional area.
Good skills in analysis and report writing.
Fully competent in Microsoft suite, and programs relevant to role.
Competent in Windows and Mac Support relevant to role.
Good understanding of business principles.
Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management.
Excellent knowledge of end-user devices (PC, Laptop, Mac, mobile) and peripherals.
Advanced working knowledge of configuring and trouble-shooting iOS and Android-based mobile devices.

BEHAVIOURAL COMPETENCIES :

Communicates very effectively both in writing and verbally.
Displays good interpersonal and relationship-building skills.
Exhibits a strong need for the development of self and others.
Focus on delivery.
Is highly adaptable.
Demonstrated focus on quality and strong awareness and management of risk.
Ability to solve problems and to make effective decisions.

Package & Remuneration :

R25,000 pm CTC

Company Benefits :

Cell phone R500 pm
250L Petrol
Pension Fund compulsory – no company contribution