Virtual Branch Transactional Bank – SSVBTB

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Job Description

Duties & Responsibilities :

Main job function
Purpose of the position
To provide administrative and technical support services to the Customer Services Division and to ensure the smooth and efficient running of the administrative functions of the division. In addition, to assist the division with the testing of developments and enhancements and collation of test packs for audit sign off.
Core Functions include
Operation industry issues – card/eft transactions non -acceptance eg D/O not on dropdown or YOCO payments not going through.
DT prod issues
Data integrity issues relating to Bank service.
Effects not cleared base 1, base 2, SMS, DMS.
Enterprise – provide support for: (cards/eft), logging defects on Excalibur, testing production bugs, enterprise & internet offline.
Enterprise – provide Branch support for: internet banking / corporate banking / enterprise & UDT.
Cards: order cards/pin mailer /envelopes & recon for stock of cards.
Log CQLS queries (EFT disputes /recalls) & approve credits (SQS disputes).
EFT duplicates & SABRIC Repatriation of funds.
Assists in compiling material for training and prepares PowerPoint presentations.
Arrange and coordinate meetings as required.
Takes minutes at meetings for the division & Compiles meeting packs for meetings relating to the division.
Extracts information from Visa Online and completes VAT invoices in terms of interchange for the respective banks monthly.
Extracts the bank’s invoices from Visa Online monthly and files these electronically.
Completes order note and obtains relevant signatures.
Prepares the electronic payment requisition and obtains relevant signatures and thereafter forwards to the finance department for processing of payment – inclusive of Bank serve, ccd, DT, FG.
Keeps an electronic and filed copy of a schedule of payments made.
Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal purposes.
Conducts fee comparisons with other banks twice a year. Exco, ECC (includes EXCO Dashboard Statistics).
Monitors ATM downtime reports and assists branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved.
Monitors offsite ATMs downtime and replenishment and follows process for replenishment ensuring that the ATM does not experience downtime due to low cash.
Technical Support
Keeps the team updated with new features and assists in training other staff.
Provide support on new corporate banking as well as old for both internal and external stakeholders.
Mobile applications support queries escalated by agents.

Relief Duties

Acts as a backup in the absence of the Business Analyst.
Assists in the testing of developments and enhancements.
Assists in the logging and fielding of calls received from branches and clients.
Participates in divisional projects from time to time including special projects.
Assists in the coordination of training requirements.
Attends to ad hoc duties that arise and require attention.

Desired Experience & Qualification :

Required Qualifications

A Certificate of Relevant Qualifications in Secretarial/ Administration will be required to meet the requirements of the role at the highest level of competence.
Required Experience
A minimum of 3-5 years relevant experience
Previous working experience in a Banking/ Corporate environment
Knowledge, Skills, and Attributes
Microsoft Office
Financial System (FS)
Secretarial skills
Excellent Administrative Skills
Extracts reports weekly and as required and forwards these to the relevant meeting eg.