Retail Operations Manager – Reference JSROM

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Job Description

Duties & Responsibilities :

Negotiate and secure profitable contracts.
Handle CCMA Cases
Multiple regions/site management portfolio
Ability to enhance current operations while turning failing businesses into high-performing avenues.
Lead companies into new market segments.
Brand awareness and engagement
Introducing profit-driven initiatives that establish new revenue streams.
Building a self-reliant network of franchisees that support each other’s successes and underperforming gaps, and to collaborate across all levels culturally and nationally.
Established standardization of key supplier, contractor, and costing specification models for all national food brands.
Rollouts to include promotional strategies, new operational manuals, operations standards inspection audits, food training program for franchisees.
All of which accelerate brand awareness, sales and category profitability.
Focused on customer service excellence.
Franchisee KPI achievement
Brand compliance
Staff recruitment and training
Launching stores and site selections
Ensured franchises achieve optimal GP margins by implementing turnaround strategies, improving existing processes, renegotiating supplier contracts, facilitating forums/regional meetings, and deliver sales-focused short-term strategies.
Back-end areas include P&L, marketing, promotions, product development, visual merchandising, national inventory management, Health & Safety, audits, legislative inspections, brand development and competitor analytic review.
Leading the launch, opening, management and optimization retail outlet conversions
Inspections/Audits Software, Retail Checklist, Auditing & Online Training Programs rolled out nationally in all sites.
Oversee all franchisees with focus on evaluating performance, driving product innovation, preparing annual regional sales budgets and brand management activities.
Operations advisor on key financial and operational areas such as merchandising, minimizing expenses, planograms, store layout planning, driving sales, margin improvements, poor store turnarounds, maintenance standards, procurement and marketing.

Desired Experience & Qualification :


• Leadership and Teamwork

• Critical thinking and problem solving

• Communication Skills

• Effective Time Management

• Adaptability

• Fast Learner

• Computer Skills

• Customer Service

• Ability to Work Under Pressure

• Ability to Multitask

• Project Management

• Administration Skills

Qualifications :

Position-related tertiary qualification required.
Min 5-7 years experience in a Regional / Area / Operations Manager role
Min 5-7 years experience in Franchisee / Fuel / Retail Operations
Driver’s license
Available to travel between sites & regions
Computer literate (MS Office & Google Suite)
Point of Sales / Arch / Winbranch / AURA / GAAP experience (adv)

Package & Remuneration :

R25 000 – R40 000