API Technical Support Engineer
Job Description
Duties & Responsibilities
Delivering API support and resolving technical issues through various support channels
Providing prompt, efficient, and professional responses to B2B customer inquiries
Assisting in the creation of training materials and internal/customer-facing documentation
Escalating incidents when appropriate
Monitoring incidents created with third-party providers
Qualifications:
At least 3 years of experience as a Tier 2/3 Technical Support Engineer
Proficiency and understanding of API calls, logs, and SQL is essential
Strong communication skills, both written and verbal, with fluency in English
Familiarity with ticketing routing and maintaining high service levels in accordance with SLAs and KPIs
Prior experience working with B2B customers on a global scale
Capability to comprehend and troubleshoot system/API/application flows and offer effective solutions
Possesses logical thinking abilities and exhibits excellent analytical and problem-solving skills
