Junior IT Support Engineer

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Job Description

Duties :

Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.

· Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).

· Diagnose and resolve faults logged on the company’s helpdesk system, escalating to the Systems Administrator when necessary, with agility and precision.

· Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.

· Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed.

· Document and track support requests and resolutions using ticketing systems.

· Perform routine maintenance tasks, such as system updates, patches, and backups.

· Assist in the implementation of IT security policies and procedures to safeguard company data.

· Provide training and assistance to users on basic IT procedures and best practices

Requirements :

· Grade 12

· Minimum 1-2 years of experience in a desktop support environment

· Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365.

· A+ certification preferred.

· Fundamental knowledge of TCP/IP networking, including DHCP and DNS.