Support Desk Agent

Job Description

Duties & Responsibilities

ENVIRONMENT:

A well-established and growing PropTech company situated in Westlake is currently in pursuit of a Support Desk Agent. This role entails guiding the Support Team in effectively addressing support matters pertaining to the company’s Supported Products and Projects. Prior leadership experience within an IT support context is a fundamental requirement for this position.

DUTIES:

To log all incoming support issues on the support issue logging system.
To professionally and efficiently resolve all issues logged on the system.
To escalate appropriate issues to the relevant Account manager when required.
To work with the Production team in delivering and testing projects and new functionality.
To play an active role in the Agile product development process by attending morning scrum meetings and resolving testing issues timeously.
To comply with all appropriate processes and policies as signed off, plus all other company procedures which apply to all company employees.

REQUIREMENTS:

Skilled In One Or More of The Following:

IRA, Microsoft Product Suite.

Experience:

Previous experience on an IT support desk essential.

COMMENTS:

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.