Duties & Responsibilities
A prominent global corporation that specializes in cutting-edge Security Software Solutions is currently in search of a Technical Support Specialist. This role involves tasks such as creating support materials, offering advanced technical support to both internal and external stakeholders, and serving as a conduit for product and feature-related discussions between the external client base and internal teams. This entails assessing the needs and preferences of clients regarding features and aligning them with what is currently available or under development. A tertiary qualification at NQF level 5 or equivalent is required for this position.
Provide technical sales and service support to new, existing & prospective clients i.e., Telephonic, e-mail, ticketing & training
Management of device returns (assessment & communication & process improvement)
Sales & internal team support (what is sales team asking for versus features available, use thereof & what is coming)
Firmware (distil and log requirements / challenges / feedback / testing)
Working knowledge of electronics
In depth knowledge of internal structure
Basic understanding of business operations
Consolidation of relevant information for reporting purposes
Identifying challenges and suggesting solutions
Strategic, creative & analytical thinking
Training / Facilitating skills
Accuracy & attention to detail
Maintaining effective customer relationships
Tertiary Qualification / NQF 5 up or equivalent
Domain product knowledge & exposure ongoing
Ability to interact across all levels
Ability to understand technical aspects of the product range
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
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