Level 2: IT Engineer (Desktop Support)
Job Description
Duties & Responsibilities
Onsite User Support
Microsoft Windows & Office Application Support and Installation
Windows Server Management & Administration
Microsoft Office 365 2nd Line Support & Administration
Escalation of issues to 2nd
Documentation and Updating of Ticketing/Helpdesk System
Train end users on usage of computer hardware and software
Install, configure and support Windows and Mac workstations
Maintain current and accurate inventory of hardware, software and resources
Ensures compliance with software licensing agreements
Perform long-term fault, configuration, performance and security management of Desktops systems
Install, configure, and support end-user IT hardware and software within acceptable response times
Manage users on systems (reset passwords, create new accounts etc)
Introduce new IT capabilities by introducing opportunities for improvement and propose viable solutions
Continues improvement – Reviews key processes to identify gaps between customer requirements and current outputs and to identify key variances.
Achieve a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping abreast of current developments and trends in area of expertise.
Monitoring – Determines which systems; processes, or areas need to be monitored; identifies what information needs to be obtained.
Desired Experience & Qualification
Technical Skills
– CompTIA A+
– CompTIA Network +
– Microsoft Certified Systems Administrator (or working towards it)
– Previous experience with Microsoft Office 365
– Proficient with Microsoft Windows 8.1/Windows 10
– Windows Server Administration – Active Directory, Data Security, Group Policies etc.
– Installation and troubleshooting of Applications
– Proficient at Printer, installation and configuration
– Wireless & Network Infrastructure support and configuration
– Previous experience in Firewalls and a understanding of switching, routing and VLAN’s
Soft Skills
– Excellent Client Facing, Written & Verbal Communication
– Self-Management & Self-Motivations – a “Go Getter”
– Strong Documentation Skills and Information Gathering
– Excellent communication skill, both in front of the client and via telephone
– Creative problem solving ability
– Proven ability to troubleshoot under pressure
– “Can Do” attitude
– A distinct hunger to grow as an individual
You will be energetic, diligent, a problem solver and have good interpersonal skills, with fluency in English.
Matric
Minimum A+ N+ qualification
MCSE would be advantageous
Minimum 3 years’ experience with IT desktop support and Server support knowledge
The successful candidate should be able to operate at a corporate level and be able to translate business requirements into technical solutions
Driver’s License and own transport
Package & Remuneration
R20000.00 -R22000.00
English