Senior Technical Specialist-Gauteng

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Job Description

Duties & Responsibilities :


Internal technical role – working closely with the Support Teams, Product Owner, Developers and QA team
Handling internal technical tasks that are assigned to you from the team
Investigation / Problem Solving / Troubleshooting Issues
Fault Finding
Investigating and Analysing Logs
Configuration of in-house Developed Software
Testing after Software / configuration changes
Deploying Software upgrades to QA and Production
Handling rollbacks of software when required
Documenting processes
Release and Version control management
Checking Validations and attending to issues or escalating them to the relevant owner
Assist in Compiling RCA’s


Matric or Equivalent N3 certification (Required)
Degree in a related field (Ideal but not required)
MS SQL Intermediate Level experience. Have the ability to write queries to query data
Proficiency with Excel and functions such as VLOOKUP’S, HLOOKUPS etc
An understanding of networking
Good general knowledge of IT & keen interest in telecommunications
Good knowledge of Windows and how software works
Understanding of APIs such as SOAP, REST etc
Worked with API building and testing tools such as Postman API Platform
Capture traces using Wireshark and being able to interpret the results


Experience in the mobile messaging/chat commerce industry
An understanding of the SMPP protocol
Worked with Atlassian Jira
Worked with SEQ
Worked with code repositories – GIT
Basic coding skills – C#, C++ (An added Advantage)

Package & Remuneration

R 35000 – R 40000 – Monthly