Job Description

Assistant to Financial Advisor

Minimum Requirements:

• Grade 12
• MUST have a drivers license and own reliable vehicle
• Two years industry related experience and a sound knowledge of Insurance
• Experience on the X-Plan insurance package would be highly beneficial
• Word, Excel and Outlook is a must
• Discovery experience highly beneficial
• Must be able to work remotely from home when and if required

Duties and Responsibilities and Performance Outcomes:

• Capturing and taking minutes of meetings from Financial Advisors interaction with clients;
• Capturing, processing and following up on applications (also checking that applications are
• completed correctly), servicing and any other requirements;
• Ensuring that compliance documentation and Financial Needs Analysis (FNA) accompany all
• new business and/or client servicing;
• Checking that the Record of Advice (ROA) and FNA mirror one another and further that the
Compliance is completed correctly;
• Ensuring that all Compliance documentation is loaded on X-plan for the Internal Compliance Officer as well that all FNA’s are attached to X-plan on a daily basis;
• Keeping records and ensuring documentation is completed as required by the FAIS Act, FICA Act and relevant legislation;
• Obtaining Client Authorities for preparing portfolio’s via Astute, act Finding , checking them
as well as uploading quotations prior to Financial Advisor/s meeting with the client;
• Ensuring that ALL portfolios are prepared one week prior to the Advisor/s meeting with the
• clients;
• Checking the diaries and appointments for quality control prior to Advisor/s meeting with
• the client;
• In house servicing – upgrade’s and downgrades
• Ensuring that new business is processed timeously and that any outstanding quotations are
followed up on – pipe and new business must be followed up daily;
• Dealing with queries, difficult clients and complex queries that may be received by the
Advisor/s and the Financial Planning Practice;
• Interact with Clients Diligently and Fairly;
• Striving to assist your broker/s in achieving and exceeding sales targets;
• Contacting clients for beneficiary changes / Wills /arrear premiums /replacements / broker
Changes / lapses / cancellations and ensuring that we try to save this business;
• Liaise with broker consultants and Insurance Companies;
• Sending out communication and liaising with clients to keep them updated;
• Following up on leads and campaigns;
• Check the database for possible new business and ensure that details on system are up to
date and correct;
• Contacting clients for counter-offer letters and declines;
• General administration and in-house servicing/new business; and
• Must attend all training sessions and further, the candidate is required to complete and pass the FICA assessment.
• Assisting clients in going from blue to gold on Vitality.
• Checking all user groups are linked Directors, Shareholders, Trusts, Trustees, Employer/Employees etc
• Changes to Buy and Sells and ensuring they are updated annually