IT Field Technician (Newcastle / Ladysmith)

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Job Description

Duties & Responsibilities

Operate and have a sound technical knowledge and understanding of a wide variety of computing equipment and software;
Operate a variety of standard office and retail equipment including POS terminals and servers, personal computers, printers, copiers;
Coordinates Retail computer hardware and software troubleshooting, installation, repair, problem diagnosis, and implementation;
Receives calls for assistance, installations, and general maintenance; logs calls and takes appropriate action to ensure a satisfactory response with acceptable time frames for the user community; provides management and status reports on all requests;
Installs, tests, and maintains a variety of Retail computing and network hardware and software systems; performs diagnostic tests, modifies or repairs hardware to the board or component level; gathers and records appropriate data related to these functions;

Desired Experience & Qualification

  • Matric certificate
  • CompTIA A+ / CompTIA N+ / Relevant IT qualification
  • 3 – 5 Years in a similar role
  • POS experience advantageous