1st Line Support – Service Desk Consultant
Job Description
Duties & Responsibilities
Provide 1st line technical support
Provide support telephonically and via email to users
Ensure calls are resolved within SLA
Prioritise and manage Incidents / Requests and Problems
Provide trend and pertinent feedback to line manager on common problems
Quality of service by keeping Incidents and Request updated daily on system
Desired Experience & Qualification
Matric
Industry related IT Qualification
1 to 3 Years Exposure within a Client Service Tech space
Package & Remuneration
R12000 to R18 000
