1st Line Support – Service Desk Consultant

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Job Description

Duties & Responsibilities

Provide 1st line technical support
Provide support telephonically and via email to users
Ensure calls are resolved within SLA
Prioritise and manage Incidents / Requests and Problems
Provide trend and pertinent feedback to line manager on common problems
Quality of service by keeping Incidents and Request updated daily on system
Desired Experience & Qualification

Industry related IT Qualification

1 to 3 Years Exposure within a Client Service Tech space

Package & Remuneration

R12000 to R18 000

For more information contact-https://ultimatesearch.co.za/