Digital Business Analyst Duties & Responsibilities
Conduct analysis of digital channel business needs in an agile fashion to provide software application solutions focused on delivering business value for the Transactional Banking business.
Experience and Qualifications
5+ years’ experience as a business analyst, preferably in the digital banking arena -; either in App, Web or USSD solution development and support
Experience and sound knowledge of Agile methodologies and continuous delivery models
IIBA membership (preferred)
Certified Business Analysis Professional (CBAP) certification (preferred)
Responsibilities and work outputs
Identifying, investigating and analysing problems faced by the business from a channel perspective identifying and proposing channel solutions that address the need to improve customer experience, enhancing customer engagement and ultimately supporting the growth of the business.
Keep up to date on any market changes and internal system developments as it relates to digital banking across USSD, mobile APPs and Web, amongst others.
Gathering requirements and solution design through conducting requirement sessions (JAD), workshops, interviews and reviewing (extracting info) existing documentation.
Developing and documenting detailed functional and non-functional requirements specifications in line with standards.
Able to work as part of and lead/ provide guidance (as needed) to a squad of technical specialists under the Agile framework.
Able to lead requirement grooming sessions with a squad of technical specialists with confidence.
Able to write user stories considering best practice scrum and broader Agile principles -; of just enough, just in time and a clear articulation of customer value.
Critically evaluating channel processes and digital features to establish time, revenue and cost parameters and make innovative recommendations that will positively impact the business and grow profitability.
Assisting in the identification of risks and issues pertaining to the implementation of the solution requirements.
Modelling the data requirements to support the new solution on a functional level.
Identifying and analysing deficiencies, loopholes, etc. in operational processes and propose a way forward to effectively deal with them.
Investigating and proposing process optimization opportunities in the context of best practice and improved operational efficiency.