NMC/NOC Shift Lead

Job Description

Duties & Responsibilities

Lead the allocated NMC shift team, act as duty manager when NMC Manager is no available.
Prepare shift handover report and actively participate in shift leader meetings and improvement planning.
Interface point for NOC/TAC and partners achieving high levels of satisfaction.
Lead the proactive monitoring alarm managment systems for events, create, own and manage trouble tickets to successful resolution, lead supplier incident management.
Lead incident managment, trouble shooting and resolution of first level network issues.
Ensure all network tickets have correct closure data.
Use of and ensuring data integrity of systems.\

Desired Experience & Qualification

Requires minimum of 3 years’ technical experience in telecom industry, including experience as NMC / NOC.
Knowledge of various platforms including Subsea, DWDM, OTN, SDH, Data.
Expert knowledge of at least one trouble ticket system, NetSuite desirable.

For more Information contact-https://asie.co.za/