Festive – ICT Help Desk Operator

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Job Description

Duties :

The ideal candidate would be responsible for:

Ensuring that all incidents are logged and assigned on the help desk.
Providing remote support to client users utilising the given remote tools.
Actively investigate methods of reducing support calls.
Monitoring and delivering help desk outputs.
Follow standard operating procedures for all activities of the help desk.

The successful candidate must meet the following requirements:

Minimum Grade 12 Qualification.
3 years’ experience in an IT support environment.
Good communication skills.
Experience on Windows 10 and Office 2016.
Application knowledge of Microsoft Word, Excel and PowerPoint.
The individual must be able to work under pressure and swiftly resolve queries.
Basic understanding of the 20 keys concept.
Have a valid code 8/EB driver’s license as well as reliable transport.
Must be service orientated, have interpersonal and problem solving skills.