Pharmacist Assistant QPB – Clicks Garden Route Mall

Job Description

Duties & Responsibilities :

Job Objectives:

Responsibilities

· Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines

· Administration of scripts and or any other claiming/capturing related procedure

· Accurate and complete handling of all profiles worked on

· Interact with health care professionals where needed

· Problem solving and follow up of queries

Duties

· Interact with customers via telephone or other means regarding medication and Healthcare Services

· Accurate capturing of scripts received at the Central Pharmacy centre

· Handling of queries regarding prescriptions

· Patient Profile management

· Assist with Chronic authorizations

· Liaison with all other departments

· Ad hoc requirements as per operational requirements

Knowledge:

· Product knowledge (including OTC)

· SAPC and relevant legal knowledge

· Sound knowledge of the chronic authorization process and procedures

· Customer service orientated

· Ethical working practice and compliance

Skills:

· Computer literacy (MS Office)

· Customer service orientated

· Team Player

· Integrity

· Accuracy and attention to detail

· Computer literacy (MS Office)

· Must be bilingual (with English being one of the requirements

· Must be able to work with patients and be adaptable to assist with various departmental duties

· Be able to use initiative in order to provide patient satisfaction

· Effective time management skills

· Adaptability

· Positive attitude

· Be able to work under pressure

Competencies:

Essential

· Adhering to Principles and Values

· Working with People

Delivering Results and Meeting Customer Expectations

Desired Experience & Qualification :

Experience:

· Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education:

· Further Education and Training Certificate Pharmacist Assistance (Essential)