Credit Controller / Debt Collector (Medical Bureau) – Johannesburg, Gauteng

Job Description

Requirements:

Matric
Experience in credit control/debt collection within a medical bureau, performing collections on specialist doctor’s patient accounts

Duties & Responsibilities:

Implement credit control procedures for specialist doctors and Allied Professionals in accordance with our credit control/debt collection policy
Experience in collecting payments for specialist patient accounts with medical aids, with proficiency in at least four of the following specialties: Surgery, Gynaecology, Paediatrics, Urology, Physiotherapy, General Practice (GP), Physician and Psychiatry
Follow up with medical aids to ensure prompt payment of outstanding claims
Apply any necessary fixes or adjustments to claims
Monitor and follow up on claims related to Prescribed Minimum Benefits (PMB), providing relevant documentation as required
Collect payments directly from patients for accounts where they are liable
Perform daily reconciliation of Electronic Remittance Advice (ERA) and bank statements
Obtain and input manual Remittance Advices (RA)
Resolve rejections from medical aids and upfront claim rejections
Submit paper claims when electronic submission is not possible
Provide timely responses to inquiries from both medical practices and patients
Follow the handover process once the collection process is completed
Perform any additional duties as requested by supervisors and management