Dispatch Controller

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Job Description

Duties & Responsibilities

Key performance areas:

Check stock to assist pickers and escalate discrepancies to Warehouse Supervisor
Organise and communicate with customers for the transportation of returns and credits
Organise and communicate with bulk and local outsource deliveries
Communicate with customers regarding orders, ETA’s and late deliveries
Support with picking, packing and stock counts as required
Prepare waybills for bulk and local outsource deliveries
Assist customers with collections and deliveries as required
Participate in HSE activities, housekeeping and pro-active reporting
Ensure documentation for transport and deliveries are completed and filed
Handle customer queries – incorrect dispatch of deliveries
Communicate roadmap, directions and contact details with customers
Participate in operation excellence and continuous improvement activities

Desired Experience & Qualification

The successful candidate must have:

Must have 3 years working experience in dispatch
Valid forklift license with experience of driving
Proficient in ERP systems would be advantageous
SAP experience would be advantageous
Strong sense of time management and prioritisation
Able to work independently and within a team
Excellent numeracy and problem-solving skills
Excellent leadership and organisational skills
Must be customer-orientated
Computer literate – (Word, Excel and Outlook)
Excellent communication skills: Afrikaans and English (written and verbal)
Must have a valid driver’s license and own reliable transport