Retention Manager

Job Description

Duties & Responsibilities

Retention Manager

Working for a digital bank revolutionising the financial industry. As the
Retention Manager, you will play a crucial role in managing our customer lifecycle analytics and driving our monetisation strategies.

Qualifications:

3+ Years in a retention-related role
Previous start-up experience beneficial
Strong business acumen, executing programs to boost organisational growth
objectives.

Role and Responsibilities:

Collaborate with the product team to improve app monetisation opportunities and increase Average Revenue Per User (ARPU).
Utilise in-depth analyses to optimise customer experiences, boost retention, and
satisfaction.
Map the customer journey, identifying opportunities for enhancing customer delight and creating sticky experiences.