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Job Description

Duties & Responsibilities

Client Details:

Our client, with 15+ years of Account experience, maintains a startup’s energy. They prioritise client and staff relationships, fostering innovation and collaboration in an Agile environment. As a Microsoft-aligned organisation with proven Azure capabilities, they offer flexibility and remote work options. Additional perks include monthly bonuses, 18+ days of annual leave, and career advancement opportunities in a flat organisational structure. Join this cosmopolitan work environment.

Role Responsibilities:

Cultivate and sustain client relationships across the entire Account Management Life Cycle.
Ensure alignment of services and promptly address any discrepancies.
Survey client satisfaction and provide monthly reports.
Monitor profitability, contract renewals, and identify opportunities for upselling.
Oversee Technical Managed Services Contracts and mediate client issues.
Contribute to onboarding and offboarding processes while maintaining account information.
Manage project administration, including issue resolution.
Track ticket performance and account activity.
Collaborate with the Technical Team to elevate customer service.
Participate in Quarterly Business Reviews and expedite invoice approvals.
Efficiently address and resolve billing queries.

Relevant Qualifications / Experience:

A Business Management Qualification would be beneficial.
Minimum of 4 years of proven experience in account management.
Experience within a Managed Services IT Support environment.
Demonstrated ability to build and nurture client relationships.
Experience promptly addressing any discrepancies to meet client expectations.
Possess a valid Driver’s License and have access to a personal vehicle

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