Junior Services Coordinator

Job Description

Duties & Responsibilities :

Key performance areas:

Main Responsibilities:

Technician scheduling and execution of the service call for a region.
Prepare customer quotes.
Customer Feedback regarding call outs
Scheduling call outs with in-house technicians and sub-contractors
Logging and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end deadlines
Stand-by 2 weeks per month- after hours and over weekend/public holidays

General Admin Tasks:

Arrange Courier for spares.
Generate casual wages purchase requisition and send to Finance.
Check Technicians clock-in/out for overtime calculation
Book technician accommodation
Process sub-contractor invoices
Manage switchboard
Follow up with stores on documentation not received. Manage all paperwork as needed

Desired Experience & Qualification

The successful candidate must have:

Matric
At least 5 years relevant experience administrative work
Computer literate – (Word, Excel, PowerPoint and Outlook)
Knowledge of Sage Evolution will be advantageous
Must have excellent time-management and problem-solving skills
Must be able to work under pressure
Must have clear and professional articulation when answering customer calls.
Must be able to work in a team
Must be willing to work standby 2 weeks plus weekends
Excellent written and verbal communication skills (English)
Must have a valid driver’s license