Supervisor Cresta Retail Store – JHB

Job Description

Duties & Responsibilities :

Our client, the market leader in South African Roadside Assistance Services, is currently recruiting for a Supervisor at Cresta Retail Store based in Johannesburg.

The role of the Supervisor is the management of service as well as general administration within the Cresta store. The incumbent will supervise and ensure that staff performance is aligned with the service expectations of the customer. In addition, the Supervisor will be required to handle, promote, and process all AA services and products offered by the Cresta store. The Supervisor will be required to maintain and exceed high customer service levels at all times and ensure continuous promotion of AA products and services at the Cresta store.

Division: Product
Business Unit: Travel / Retail
Direct Report to: Product Owner
Direct Report from Store Consultants

Job Objectives:

To assist and manage with banking and accounting matters, scrutinise expenses and maintain a budgeting system
To administer performance appraisals of Cresta store staff
To administer and coordinate staff’s Industrial Relations activities with the Human Resources and Development department
To adhere to processes and procedures to minimise stock losses. Monitor and promote the sale of older stock items and manage stock turnover/ageing
To take part and manage stock counts, daily, weekly, and monthly
To process daily and monthly reports by procedures
To take personal responsibility for all monies received and electronic receipting procedures
To promote membership enrollments to customers and processing of renewals
To ensure that customer service requests are met and exceeded through constant quality
To administer month-end returns and stock control
To ensure on-the-job training of new staff
To prepare and forward staff movements, overtime, and temporary staff remuneration schedules timeously to the Human Resources and Development department
To resolve member complaints and services that cannot be dealt with by a consultant
To ensure the availability of adequate resources and that all systems and infrastructure is functional
To work closely with Customer Administration Centre (CAC) as well as Service Recovery Representatives to ensure customer satisfaction and problem resolution
To compile management reports for month-end as required by Finance and the Executive: Commercial
To provide new ideas and innovations to the Executive: Commercial for review, approval, and implementation
Any other related tasks required from the Cresta Retail Store

Job Knowledge:

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of the service recovery and customer service function and responsibilities
Sound computer knowledge working with MS Office packages
Knowledge of the market, products, and services
A sound understanding of administrative processes
Knowledge of organisational structure and functioning
Codes, policies, regulations, and procedures related to the company

Job-Related Skills:

An honest & trustworthy individual
Strong sense of responsibility and ability to work with minimal supervision
Ability to perform well under pressure
Excellent verbal and written communication skills
Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Manage one’s own time and the time of others
Team-first attitude and a positive demeanour
Ability to resolve conflicting situations
Problem-solving skills
Ability to manage multiple tasks, organise priorities and meet deadlines
Desire and ability to develop strong working relationships across cultural and geographic boundaries
Being able to balance priorities and coordinate work effectively to meet deadlines, together with a willingness to be flexible

Job Experience:

Requires a minimum of 2 years experience in a similar role of which at least 1 year’s experience at an assistant management level
Experience administering/managing POS system(s)
Experience within an FMCG environment is advantageous
Experience in people management
Expertise in relationship building and relationship management

Education:

Grade 12 is essential

Other:

The successful applicant must be prepared to work retail hours

Competency Required:

Extreme Importance:

Delivering Results and Meeting Customer Expectations
Analysing
Applying Expertise and Technology
Planning and Organising
Persuading and Influencing
Deciding and Initiating Action
Working with People
Leading and Supervising

High Importance:

Entrepreneurial and Commercial Thinking
Coping with Pressures and Setbacks
Adhering to Principles and Values
Writing and Reporting
Following Instructions and Procedures
Learning and Researching
Achieving Personal Work Goals and Objectives
Adapting and Responding to Change
Moderate / Baseline Importance:

Presenting and Communicating Information
Creating and Innovating
Formulating Strategies and Concepts
Relating and Networking

Salary:

Market-related

Desired Experience & Qualification :

Supervisor, Retail, Travel, Product