About the role
Duties : Answer incoming calls promptly and professionally, addressing customer inquiries, conce s and requests. · Make outbound calls to follow up on customer issues, provide updates, and gather feedback. · Identify customer needs and conce s, actively listen to their issues and
What you'll do
- Own delivery of core customer service responsibilities on time and to spec.
- Collaborate across teams to ship measurable business outcomes.
- Maintain compliance, quality and reporting standards for the role.
What we're looking for
- Relevant qualification and 2+ years experience in a similar role.
- Strong communication and stakeholder-management skills.
- Willingness to work on-site in Port Elizabeth.